If something isn't right, tell us within 24 hours
Every visit follows a task list you agreed in advance. If the team missed something, or if anything was damaged, here is how we put it right.
A task was missed
If an agreed task was missed, tell us within 24 hours with details. We review it and arrange a no-charge correction for eligible items.
Send us a message on WhatsApp with the date of the visit, the task that was missed and a photo if you can. Eligible items are tasks on your agreed list. If the correction needs a return visit, we agree a time with you.
Something was damaged
If anything is damaged during a visit, tell us within 24 hours with photos. We review every case and agree a repair or compensation with you.
Send photos of the item and tell us what happened. We talk to the team, look at every case on its own, and agree the outcome with you in writing.
How to tell us
The fastest way is WhatsApp, because you can send photos. You can also call +971 58 268 9250. Please tell us within 24 hours of the visit, while the details are fresh for everyone.
Last updated 7 November 2026. Questions about this page? Message us on WhatsApp or call +971 58 268 9250.
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